Hello! :)
I ship orders once every week.
About packaging:
All your orders are packed with great care. Sculptures are protected with bubble wrap and paper and they travel inside a cardboard box to protect them from any possible damage.
Sustainability:
I worry about the enviroment and I think it's a joined individual effort to find ecofriendly alternatives. Most of the materials I use to pack your orders are reused. Over time I've set a little net of eco-friends that save their supplies for me, so I can recycle them with your orders. Sustainability starts by prolonging the life of materials and reusing what we already have. Maybe you can give those materials a third life!
Shipping:
I ship internationally! Please know there are 2 shipping options:
- The shipping option that by default appears when you place an order is shipping registered mail by postal service. All packages will be sent via Correos Spain with a tracking number (for both, national and international orders).
Normal postal service is more affordable, but sometimes it can present delays.
- There's a second option that you can ask for, before or right after your purchase: shipping via courier DHL for international orders / MRW for national orders. This option has an extra cost but ensures packages will get faster to their destination, only within a few days. The information for your tracked parcel is update with great frequency - you'll know where your parcel is at all times and you'll be notified when it is getting home! Packages shipped via courier are treated with care. If you're willing to invest a little bit more on shipping, I personally highly recommend this option to ship artworks :)
Before making a decision and in order to know how much shipping via courier would be, you can write to me ([email protected] or via this shop) and I'll weight your parcel and calculate the price to your destination. Then you can decide which option suits you better :)
What happens if my order doesn't arrive?
It is unlikely that this sort of thing happens, but it can happen that a package gets lost or takes longer than usual to arrive to its destination. In this case, please contact me as soon as possible so I know there's an incident. Only then will I be able to notify the postal service and claim your package. Most of the packages are delivered after notifying the incident - however, if the parcel is lost, I'll offer you a full reimboursement of your order or, if possible, the possibility of having the pieces made again for you.
Please, understand I can't take responsability for your package in the following cases:
* If there was an attempt of delivery but you didn't pick up the package
* If you gave me the wrong shipping address
* If you didn't notify me about the incident within 6 weeks - that is the time I have to issue a complaint to the postal service and, after that, unfortunately, there's no way of tracking the package anymore.
* If your order constains illustration products ONLY and you chose not to add a tracking number to your order, I can't take responsabily for it if ever it gets lost, since the package is impossible to track and find.
If there's any other problem with your order, please send me a message and I'll get back to you as soon as possible :)
Thank you!