Hello! :)
I ship orders once every week.
About packaging:
All your orders are packed with great care. Sculptures are protected with bubble wrap and paper and they travel inside a cardboard box to protect them from any possible damage.
Sustainability:
I worry about the enviroment and I think it's a joined individual effort to find ecofriendly alternatives. Most of the materials I use to pack your orders are reused. Over time I've set a little net of eco-friends that save their supplies for me, so I can recycle them with your orders. Sustainability starts by prolonging the life of materials and reusing what we already have. Maybe you can give those materials a third life!
Shipping:
I ship internationally! Please know there are 2 shipping options:
- The shipping option that by default appears when you place an order is tracked shipping by postal service. All packages will be sent via Correos Spain with a tracking number (for both, national and international orders).
- There's a second option that you can ask for, before or right after your purchase: shipping via courier DHL for international orders. This option has an extra cost but ensures packages will get faster to their destination, only within a few days. The information for your tracked parcel is updated most frequently - you'll know where your parcel is at all times and you'll be notified when it is getting home! Packages shipped via courier are treated with great care. If you're willing to invest a little bit more on shipping, I personally highly recommend this option to ship original pieces or large orders containing many artworks :)
Before making a decision and in order to know how much shipping via courier would be, you can write to me ([email protected] or via this shop) and I will calculate the price to your destination. Then you can decide which option suits you better :)
What happens if my order doesn't arrive?
It is unlikely that a package gets lost but sometimes I can takes longer to arrive to its destination. In this case, please contact me as soon as possible so I know there's an incident. Only then will I be able to notify the postal service and claim your package. Most of the packages are delivered after notifying the incident - however, if the parcel is lost, I'll offer you a full reimboursement of your order or, if possible, the possibility of having the pieces made again for you.
Please, understand I can't take responsability for your package in the following cases:
* If there was an attempt of delivery but you didn't pick up the package
* If you gave me the wrong shipping address
* If you didn't notify me about the incident within 6 weeks - that is the time I have to issue a complaint to the postal service and, after that, unfortunately, there's no way of tracking the package anymore.
* If your order constains illustration products ONLY and you chose not to add a tracking number to your order, I can't take responsabily for it if ever it gets lost, since the package is impossible to track and find.
If there's any other problem with your order, please send me a message and I'll get back to you as soon as possible :)
Thank you!